Professional Standards
As a member benefit, Orange County REALTORS® offers its members and their clients a vehicle to process ethics complaints and arbitration requests.
Complaints that are brought before the Association give those parties involved an opportunity to be educated about the REALTOR® Code of Ethics (and/or the Multiple Listing Service's Rules and Regulations).
Pro standards, simplified:
Even with the best of intentions, planning and preparation, occasional disagreements arise between agents and their clients or customers. If a monetary dispute arises from a real estate transaction or if you believe an agent may have acted in an unethical manner, please review these pages for next steps:
Violations of the Code of Ethics or MLS Rules (that prove themselves on their face, such as an advertisement)
If you believe a REALTOR® may have acted in an unethical manner, you may seek resolution through Orange County REALTORS®’ Professional Standards Department by filing a Grievance.
Learn about arbitration services, as well as Mediation, an alternative to arbitration.
Resources for Filing a Complaint
Multiple Listing Service Rules and Regulations
Resources from California Association of REALTORS®
Resources from National Association of REALTORS®
Professional Standards Department
After reviewing the above resources, and you still require assistance, please contact us:
Cece Robles, Professional Standards & MLS Director
(949) 586-6800 ext.125
cece@ocrealtors.org
*Information on this page does not constitute legal advice and is provided as a reference only. If you have any questions about the complaint or arbitration process, it is strongly recommended that you contact Orange County REALTORS® Professional Standards Department.