As a member benefit, Orange County REALTORS® offers its members and their clients a vehicle to process ethics complaints and arbitration requests.
Complaints that are brought before the Association give those parties involved an opportunity to be educated about the REALTOR® Code of Ethics (and/or the Multiple Listing Service's Rules and Regulations).
Pro Standards, Simplified:
(click the image to download the flowchart)
Even with the best of intentions, planning and preparation, occasional disagreements arise between agents and their clients or customers. If a monetary dispute arises from a real estate transaction or if you believe an agent may have acted in an unethical manner, please review these pages for next steps:
Violations of the Code of Ethics or Multiple Listing Service (MLS) Rules
Violations of the Code of Ethics or MLS Rules (that prove themselves on their face, such as an advertisement)
As an Alternate Dispute Resolution, mediation between buyers and sellers may be requested through our Orange County Mediation Center.
Resources for Filing a Complaint
Multiple Listing Service Rules and Regulations
Professional Standards Department
After reviewing the above resources, and you still require assistance, please contact us:
Cece Robles, Professional Standards & MLS Director